MidEast Assistance Call Center is the place where all travel and medical assistance operations are initiated and coordinated. Based on a next-generation CISCO IP technology, it is supported by a multilingual and multidisciplinary medical staff available 24/7. In addition to providing a centralized platform for our travel insurance and travel assistance businesses, our call center provides customized CRM solutions to fill the specific needs of customer-oriented businesses. Whether you are in the banking, insurance, healthcare or aircraft industry, or in any other client-focused business, we have the technology and the know-how to support your operations 24/7 and bring value to your products.

Support of up to 2,000 operator desktops, with the possibility to assign dedicated line(s) for a totally branded service depending on client’s needs and requirements.

All our operators are highly trained and speak at least three languages—English, Arabic, and French. Additional languages such as Spanish, Italian, and German are available on demand.

Possibility to run with a broad range of applications.

Incoming calls are directed to operators' desktops based on pre-defined criteria such as availability or team assignments.

Data collected can be regularly sent to you in statistical format or other, ensuring the highest level of transparency and providing you with valuable information so you can understand your clients’ needs and better focus your strategies for improved customer satisfaction and efficiency.