Frequently Asked Questions
Q:
Do I need to carry my Coverage Certificate with me at all times when traveling?
Q:
What should I do if I suddenly get ill or am victim of an accident?
Q:
Although I have been granted coverage for medical expenses incurred following an emergency, I was asked to pay the sum of USD 100. Why is that?
Q:
My flight was delayed and, as a result, I was transferred to another one. What should I do to benefit from compensation under my travel insurance policy?
Q:
My baggage arrived with some items missing from it. Am I entitled to compensation?
Q:
My baggage was never delivered to me from the time I entrusted it to the airline company. How can I benefit from compensation under my policy?
Q:
What is meant by “a pre-existing medical condition”?
Frequently Asked Questions
Coverage Specifications (EN)
Coverage Specifications (AR)
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