Our Call Center also offers customized CRM solutions to fill specific needs of customer-oriented businesses such as banking, insurance, healthcare, aircraft, or other service industries. We have the technology and the know-how to support your operations 24/7 and bring value to your products.

Our Cisco-based infrastructure has been designed and deployed to deliver the following features:

Scalability : Support of up to 2,000 operator desktops, with the possibility to assign dedicated line(s) for a totally branded service depending on client’s needs and requirements.

Multilingual support : All our operators are highly trained and speak at least three languages—English, Arabic, and French. Additional languages such as Spanish, Italian, and German are available on demand.

Flexibility : Possibility to run with a broad range of applications.

Intelligent routing : Incoming calls are directed to operators' desktops based on pre-defined criteria such as availability or team assignments.

Real-time and historical reporting : Data collected can be regularly sent to you in statistical format or other, ensuring the highest level of transparency and providing you with valuable information so you can understand your clients’ needs and better focus your strategies for improved customer satisfaction and efficiency.