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Mideast Assistance relies on a wide network of health care and assistance providers
to deliver the highest service quality and to respond to travellers’ needs in a timely and efficient way.
Our network of service and care providers includes:
Highly qualified multilingual doctors and paramedical personnel with 24/7 availability
Medical repatriation team and emergency transportation providers
More than 40,000 service providers including leading hospitals and medical laboratories
Direct billing and cost containment expertise
Based on a next-generation IP technology, our call centre provides a centralized platform to our
assistance and travel insurance businesses, as it delivers customized CRM solutions to fill the
specific needs of our customers. Whether the sector is banking, insurance, healthcare, aircraft
industry, or any other business that needs a client-focused approach, we have the technology
and know-how to support your operations 24/7 and bring value to your products.
All our operators are highly trained and speak at least three languages—English, Arabic, and French. Additional languages such as Spanish, German, Armenian, Russian and Farsi are available upon request.
Real Time & Historical Reporting:
Data collected can be regularly sent in statistical format, ensuring the highest level of transparency and providing valuable information in order to better understand clients’ needs, and elaborate strategies for improved efficiency and customer satisfaction.
White Label Option:
Possibility of offering a white label approach to client companies as well as dedicated lines and personalized client responses
Mideast Assistance plans and implements crisis management plans in coordination with medical and security authorities, which covers possible natural disasters or military conflicts.
The types of service that can be delivered include:
Emergency medical support and medical evacuation coordination.
Local evacuation plans according to pre-established contingency programs.
Coordination with embassies and consulates to secure the evacuation of foreign nationals.
Evacuation plans for foreign nationals according to their embassy plans.
Management of the libyan medical evacuation in May 2011
Management of the biggest national assistance operation in June 2006
Mideast Assistance provides solutions for worldwide travel insurance products and equally proposes a vast number of available benefits that can be tailored on demand.
We have also developed over ten years an online policy-issuing system that provides sub-agent management and reporting, along with a customizable interface that can reflect our clients’ design for white-label contracts.
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